Desktop Support Engineer #IJF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a diligent IT Support Assistant to handle day-to-day user inquiries, provide IT assistance, and perform troubleshooting. You will work with the ticketing system, phone, email, and walk-ins to understand requests and escalate when needed.

Responsibilities include ad-hoc tasks like software installation, cloning laptops, inventory checks, and disposal. You will support cross-team projects as directed, and follow internal systems to ensure smooth

Qualifications

• Diploma or Higher Nitec in IT or related fields.
• 1-2 years of relevant working experience.
• Responsible, meticulous, fast learner and able to understand internal system processes quickly.
• Able to follow internal systems thoroughly to ensure tasks are processed smoothly.

Responsibilities

• Assist day-to-day operation by handling phone calls, emails, walk-ins, and ticketing system to understand user inquiries and provide IT support.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal.
• Perform troubleshooting and report status to supervisor on time.
• Support projects from other team/section/department as instructed by superior.
• Perform any ad-hoc assignment as instructed by superior.

Skills

IT support

Troubleshooting

Customer service

Fast learner

Education

Diploma or Higher Nitec in IT or related fields

Tools

Ticketing system

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user's enquires/request, provide IT support and perform troubleshooting or elevate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

We regret that only shortlisted candidates will be contacted.