Associate Support Engineer

CHARLES & KEITH GROUP; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

CHARLES & KEITH GROUP is seeking an IT Support Assistant to provide day‑to‑day technical support across Singapore, regional offices, and APAC retail stores. You will handle service requests and assist with device deployments.

Ideal candidates hold a Diploma in CS/IT, have strong troubleshooting and communication skills, and can work both independently and within a team in a dynamic retail tech environment.

Qualifications

• Minimum Diploma in Computer Science, IT, or a similar field.
• Good troubleshooting skills; knowledge of Windows, Mac OS, and Office 365.
• Able to communicate effectively in both oral and written aspects; able to work independently and in a team.

Responsibilities

• Act as the first point of contact for IT service requests and administer service requests.
• Provide day-to-day IT support to employees across Singapore, regional offices, and APAC stores, via phone, email, remote, and face-to-face.
• Provide technical support to End-User Computing, servers, networks, and cloud infrastructure; perform regular upgrades.
• Troubleshoot system failures or Bugs and restore functionality.
• Manage installation and maintenance of hardware & software, including computers, printers, mobile devices, and interactive screens.
• Deploy operating systems, software applications, and patches on End-User Computing.
• Diagnose and resolve IT software/hardware issues and coordinate with service vendors when necessary.
• Maintain records of work performed and suggest procedural improvements.
• Assist with ad-hoc tasks as required by IT team/Management.

Skills

Troubleshooting

Communication

Critical thinking

Teamwork

Education

Diploma in Computer Science / Information Technology

Tools

Windows OS

Mac OS

Office 365

Job description

• Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
• Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face-to-face
• Provide technical support to End-User-Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
• Deployment of Operating systems, software applications, and patches on End-User Computing
• Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
• Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed
• Suggest improvements for procedures and controls to enhance performance and satisfaction
• Assist with any ad-hoc tasks as required by the IT team / Management

Requirements

• Minimum Diploma in Computer Science, Information Technology, or a similar field
• Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications
• Able to communicate effectively in both oral and written aspects
• Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
• Able to work independently and in a team