IT Associate Technician (Entry level)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking an IT Support Assistant to handle day-to-day operations, including phone, email, walk-in inquiries, and ticketing system to understand user needs and provide timely IT support.

You will identify, maintain and replace equipment, liaise with government agencies on returns, and troubleshoot systems, reporting progress to your supervisor. The role supports interdepartmental projects and involves ad-hoc duties as assigned.

Qualifications

• Diploma or Higher Nitec in IT or related field.
• Preferably with at least 1 year of relevant working experience.
• Must be responsible, meticulous and quick to grasp internal processes.

Responsibilities

• Assist day-to-day IT operations by handling calls, emails, walk-ins, and tickets to understand user enquiries and provide IT support.
• Identify, maintain, and replace electronic equipment and computers.
• Coordinate with government agencies on return/collection of faulty or repaired equipment.
• Troubleshoot systems and report status to supervisor promptly.
• Support cross-team projects as instructed by supervisor.
• Perform ad-hoc tasks as required.

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user's enquires/request, provide IT support and perform troubleshooting or escape to the relevant PIC, or provide alternatives to resolves the cases.
• Identification, maintenance and replacement of electronic equipment and computers.
• Liaise with government agency on return and collection of faulty or repairedequipment.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1 year of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process