Desktop Support Engineer

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

5-days work week

Leave Entitlement

Medical Claims

Job summary

JK TECHNOLOGY PTE LTD in Singapore is looking for an IT Support Technician. This role involves the maintenance and troubleshooting of IT peripherals, providing onsite and remote support to clients. Candidates should have at least 1 year of experience, a Diploma in IT, and possess strong customer service and communication skills. The position offers a 5-day work week, with benefits like leave entitlement and medical claims, and may lead to a permanent role.

Qualifications

• Minimum ITE / Diploma in IT or equivalent.
• At least 1 year of working experience in the IT field.
• End-user support experience is preferred.
• Basic networking support & supporting in OS platform.
• Able to work under pressure and in a fast-paced environment.

Responsibilities

• Maintenance of IT peripherals including backup & recovery.
• Provide onsite support at client's premise and remote support.
• Troubleshoot hardware & software issues.
• Interface with other maintenance vendors for problem reporting.

Skills

Customer Service Skills

Good Communication Skills

Team Player

Initiative

Basic Networking Support

Education

ITE / Diploma in IT or equivalent

Job description

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer