IT Support Executive

LBD ENGINEERING PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

LBD ENGINEERING PTE. LTD. is looking for an IT Support Executive to be the first point of contact for day-to-day IT support across the company. This hands-on role ensures users stay productive while maintaining IT equipment, systems and records in a fast-paced environment.

You will set up and maintain laptops, desktops, printers and mobile devices, manage user accounts, and assist with onboarding/offboarding and IT documentation. Fresh graduates with related diplomas are welcome.

Qualifications

• Diploma/NITEC/Higher NITEC in IT or related field.
• 1 year IT support or administrative experience; fresh graduates welcome.
• Basic knowledge of Windows OS, Microsoft 365, networking, and desktop/printer hardware.

Responsibilities

• Provide day-to-day IT helpdesk support for users (hardware, software, connectivity).
• Set up, configure, deploy and maintain laptops, desktops, printers and mobile devices.
• Manage user accounts, email, and system access.
• Assist onboarding/offboarding and asset/provisioning records.
• Maintain IT documentation, SOPs and records.

Skills

Windows OS

Microsoft 365

Networking basics

Desktop/Printer hardware

Education

Diploma / NITEC / Higher NITEC in IT, CS or Business Admin

Job description

Job Summary

We are looking for a systematic and motivated IT Support Executive to join our IT team. You will be the first point of contact for day-to-day IT support across the company, helping users stay productive while maintaining our IT equipment, systems and records. This is a hands-on role that combines IT support with administrative coordination - ideal for someone organized, eager to learn and comfortable working in a fast-paced environment.

Key Responsibilities

• Provide day-to-day IT helpdesk support and troubleshooting for users (hardware, software, connectivity and peripherals).
• Set up, configure, deploy and maintain laptops, desktops, printers, mobile devices, software and other IT equipment.
• Manage user accounts, email, and system access (create, modify, disable).
• Support the IT onboarding and offboarding process for employees, including equipment issuance and account provisioning/deactivation.
• Maintain accurate IT asset, software license and user access records, and assist with periodic audits.
• Provide basic support for network, backup and IT infrastructure (Wi-Fi, switches, servers) and elevate issues where needed.
• Liaise with IT vendors and service providers for repairs, procurement, warranty and support cases.
• Assist with IT-related administrative tasks, such as quotations, purchase requests, delivery coordination and record-keeping.
• Maintain proper IT documentation, procedures and records (SOPs, knowledge base, ticket logs).
• Assist with IT patching, security and endpoint management tasks under supervision.
• Support other IT-related tasks and projects as assigned by the IT Manager.

Requirements

• Qualifications & Experience
• Diploma / NITEC / Higher NITEC in IT, Computer Science, Business Administration or a related field.
• Around 1 year of relevant IT support or administrative experience; fresh graduates are welcome to apply.
• Basic knowledge of Windows OS, Microsoft 365, networking fundamentals, and common desktop/printer hardware.

Skills & Attributes

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.
• Good interpersonal and communication skills, with a service-oriented mindset.
• Independent, patient and a strong willingness to learn.
• Able to work under pressure and prioritize multiple tasks.