IT Support Engineer (Junior/ OS/ Network System)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. in Singapore invites applicants for a Junior IT Support Engineer role based at Ubi.

You will troubleshoot hardware, software, and network issues, offering remote and on-site support to end-users and performing routine maintenance. The position requires an IT diploma and solid communication skills. You will help deploy new hardware and software, document resolutions, and maintain asset records while guiding users with clear instructions.

Qualifications

• ITE/Diploma in Computer Science, Information Technology, or a related field.
• Strong communication and interpersonal skills are essential.
• Experience with help desk software and ticketing systems is preferred.

Responsibilities

• Troubleshoot and resolve issues related to hardware, software, and networks.
• Provide remote and on-site support to end-users.
• Perform routine maintenance such as software updates and system checks.
• Assist in deployment and configuration of new hardware and software.
• Document issues and resolutions for future reference.
• Maintain records of IT assets and licenses.
• Provide user training and create guides.

Skills

Communication skills

Problem solving

Time management

Organizational skills

Education

ITE/Diploma in CS/IT or related

Tools

Help desk software

Ticketing systems

Job description

Position: Junior IT Support Engineer

Working Hours: Monday to Friday (9am - 6pm)

Location: Ubi

Salary: S$2,000 - S$3,000 + Commission + Performance Bonus

Key responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently
• Perform routine maintenance tasks, such as software updates, patches, and system checks
• Assist in the deployment and configuration of new hardware and software
• Identify and diagnose technical problems, providing timely and effective solutions
• Collaborate with senior IT staff to resolve complex technical issues
• Document technical issues, resolutions, and procedures for future reference
• Maintain accurate records of IT assets, software licenses, and system configurations
• Provide training and guidance to end-users on the use of IT systems and applications
• Develop and maintain user documentation and guides

Requirements

• ITE/Diploma in Computer Science, Information Technology, or a related field
• Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
• Experience with help desk software and ticketing systems
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Good time management and organizational skills
• Certifications: CompTIA A+, Network+, or similar certifications are a plus