IT Support Engineer #IJF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an IT Support Officer to assist day-to-day operations by handling calls, emails, walk-ins, and tickets, providing IT support and troubleshooting. You will also perform ad-hoc tasks such as software installation, laptop cloning, and inventory checks.

Join us to support projects from other teams as directed by your supervisor, ensuring timely status updates and smooth system operations.

Qualifications

• Able to understand internal system processes quickly.
• Willingness to follow internal systems to ensure smooth task execution.
• Good communication and time-management skills.
• Experience in IT support or troubleshooting is preferred (1–2 years).

Responsibilities

• Assist day-to-day operations by handling phone, email, walk-ins, and ticketing system to understand user enquiries and provide IT support or escalate as needed.
• Perform ad-hoc duties such as software installation, laptop cloning, inventory checks, and disposal.
• Troubleshoot systems and report status to supervisor in a timely manner.
• Support projects from other teams/sections as instructed by supervisor.

Skills

Attentive to detail

Responsible

Fast learner

Problem solving

Education

Diploma or Higher Nitec in IT or related fields

Job description

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user's enquires/request, provide IT support and perform troubleshooting or elevate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

We regret that only shortlisted candidates will be contacted.