Support Engineer Intern

Singtel; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Singtel is seeking a skilled IT support professional in Singapore responsible for installation and daily support operations for client platforms. The role involves troubleshooting, monitoring service levels, and providing Desktop Support services while ensuring customer satisfaction.

Candidates should have a Nitec/Higher Nitec/Diploma in an IT-related discipline, with desktop troubleshooting skills and preferably about 1 year of related experience. Good communication and problem-solving abilities are essential.

Qualifications

• Preferably 1 year of enterprise desktop support experience.
• Familiarity with iOS and Android devices is a plus.

Responsibilities

• Install and provide daily operations support for client platforms.
• Troubleshoot client platform-related issues.
• Respond promptly to incidents and provide resolution.
• Monitor service levels and maintain system configurations.
• Provide Desktop Support services to users.
• Perform asset inventories and imaging/re-imaging.

Skills

Desktop troubleshooting skills

Good communication and interpersonal skills

Good spoken and written English

Team player

Education

Nitec/Higher Nitec/Diploma in an IT-related discipline

Tools

Microsoft Windows Operating Systems

Microsoft Office Suite

Cloning Tools

MAC Operating Systems

Antivirus/Malware software

Job description

Responsibilities

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Creates and updates work instructions (where necessary).
• Document standards and procedures (where necessary).
• Updates Incident records.

Skills for Success

• Nitec/Higher Nitec/Diploma in an IT-related discipline.
• Desktop troubleshooting skills.
• Good communication and interpersonal skills.
• Good spoken and written English.
• Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software.
• Familiar with the use of iOS and Android devices.
• A good team player with good communication skills.