Operations Engineer

IOTEQ SYSTEMS PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

IOTEQ SYSTEMS PTE. LTD. is seeking an IT support specialist to deliver Level 1 and Level 2 support across hardware, software, and network issues. You will diagnose problems, document resolutions, and escalate where needed. The role requires travel to client sites around Singapore.

The ideal candidate has IT-related education or equivalent practical experience, with English fluency and Mandarin proficiency to liaise with Mandarin-speaking clients. Training will be provided for career growth.

Qualifications

• Fluent in English with Mandarin proficiency to communicate with Mandarin-speaking clients.
• ITE/ Diploma in Engineering or IT preferred but not essential; equivalent practical experience considered.
• Certifications such as CompTIA A+/Network+ or CCNA are a plus but not required.
• Experience configuring workflows in JIRA or similar ticketing systems is an advantage.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, chat, ticketing system, and on-site visits.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Log and manage incidents and service requests in JIRA; escalate to Level 3 when necessary.
• Configure, maintain, and troubleshoot network infrastructure (routers, switches, firewalls, APs).
• Deploy and maintain Windows and macOS systems and applications; perform routine maintenance and updates.
• Administer NAS systems (shared folders, user access, backups).
• Support and manage MDM platforms for devices.
• Assist with infrastructure deployment projects and new office setups.
• Maintain technical documentation and SOPs; provide end-user training.
• Travel to client sites across Singapore for hands-on support and project work.

Skills

English fluency

Mandarin proficiency

Customer-facing IT support

Education

ITE / Diploma in Engineering or Information Technology

Tools

JIRA

Windows

macOS

Routers

Switches

Firewalls

Job description

• Provide Level 1 and Level 2technical support via phone, chat, ticketing system, and on-site visits, diagnosing and resolving hardware, software, network, and connectivity issues.
• Log and manage incidents and service requests in JIRA (or equivalent ticketing system),maintaining clear documentation of issues, troubleshooting steps, and resolutions; escalate to Level 3 support where necessary.
• Configure, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, and wireless access points.
• Deploy, configure, and maintain Windows and macOS systems and applications; perform routine hardware maintenance and software housekeeping, including patching and updates.
• Administer Network-AttachedStorage systems, including shared folders, user access permissions, and backup monitoring.
• Support and manageMobile Device Management (MDM) platforms for company and client devices.
• Support IT infrastructure deployment projects, system rollouts, and new office setups.
• Maintain technical documentation, including network diagrams, system configurations, and Standard OperatingProcedures (SOPs).
• Provide training for end-users on system usage and IT best practices.
• Travel to client sites across Singapore to provide hands-on technical support and project implementation.

Requirements:

• ITE / Diploma in Engineering,Information Technology, or a related field is preferred but not essential; equivalent practical experience will also be considered.
• Fresh graduates with a strong aptitude for IT are welcome — training will be provided to build up to Level 2support and network configuration work. Prior experience in IT support, network engineering, or customer-facing technical roles is an advantage, particularly hands-on exposure to routers, switches, or firewalls.
• CompTIA A+/Network+, CCNA, or equivalent certifications are a plus, though not required.
• Experience configuring or designing workflows in JIRA or a similar ticketing system will be an advantage.
• Fluent in English, with proficiency in Mandarin required to communicate effectively withMandarin-speaking clients.
• Willingness to travel on-site to client locations across Singapore; possession of a valid driver's licence or own transport is an advantage.