2683 - Desktop Support Engineer - Tai Seng

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a desktop support technician to manage desktop hardware, software and connectivity incidents on-site at Tai Seng or client locations.

You will perform IMAC and deskside support, image Windows 11 via PXE, install software with SCCM/Software Center, manage Intune, AD and BitLocker, and provide VIP deskside support at the site. 5 days, 8:30am–6pm, SGD 2,800–3,000 monthly.

Qualifications

• Experience with Windows 10/11 environments.
• Imaging Windows 11 using PXE boot.
• SCCM/Software Center deployment experience.
• Hands-on hardware replacement and deskside support.
• Experience with Intune, AD and BitLocker administration.
• Outlook administration and enterprise email practices.
• Humanscale troubleshooting and peripheral support.

Responsibilities

• Manage desktop hardware, software, and connectivity incidents to resolution.
• Provide IMAC and deskside support and VIP site assistance.
• Configure and maintain desktop images and patching.
• Analyze service desk data to advise on training and automation.
• Monitor security on desktops and respond to non‑compliance.
• Monitor security profiles and antivirus on all desktops

Skills

Desktop support

Troubleshooting

VIP support

Customer service

Tools

SCCM

Intune

AD

BitLocker

Outlook administration

PXE Imaging

Outlook administration

Humanscale troubleshooting

Dell hardware

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

5 days, 8.30am to 6pm
Salary: $2,800 - $3,000
Location: Office: Tai Seng/ Client Site: advised during interview

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

Requirements:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting