Desktop Support Engineer

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading IT support company in Singapore seeks a Desktop Engineer to provide technical support for hardware, software, and networking issues. The successful candidate will be responsible for installing and maintaining desktops and peripherals, troubleshooting system issues, and managing user accounts. Applicants should have 1-3 years of experience in desktop support with strong knowledge of Windows OS and Microsoft Office. This is an excellent opportunity for proactive problem solvers eager to enhance user experience and IT efficiency.

Qualifications

• 1–3 years of experience in desktop support or similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi-Fi, IP addressing).

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems and standard office applications.

Skills

Desktop support experience

Windows OS knowledge

Communication skills

Problem-solving skills

Time management

Tools

ServiceNow

Jira

Zendesk

Job description

Overview

desktop engineer

Responsibilities

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi-Fi, IP addressing).
• Experience in end-user support, including remote assistance tools.
• Good communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Preferred Qualifications

• Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of Active Directory, Outlook, and remote desktop tools.