Desktop Support Engineer

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A technology solutions provider in Singapore is looking for a professional to manage facility operations and support for client platforms. The role involves troubleshooting issues, ensuring service levels are met, and providing support to senior management. Ideal candidates should have at least 1 year of desktop support experience and proficiency in Microsoft Windows and Office. Join a growing team committed to excellence in service delivery.

Qualifications

• Minimum 1 year relevant experience in providing desktop support.
• Experience in providing desktop support to senior management.
• Proficiency in Microsoft Windows, Windows XP, and Microsoft Office.

Responsibilities

• Responsible for installation and daily operations support for facility management.
• Troubleshoot client platform related problems.
• Respond to incidents and provide resolutions.

Skills

Desktop support experience

Proficiency in Microsoft Windows and Office

Troubleshooting skills

Job description

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

To apply please click the Apply button or send us your updated profile to [e-mail]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.