Desktop Support Engineer

Epergne Solutions; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an IT Support Specialist with at least 3 years of experience. The ideal candidate will provide technical support for desktops and laptops, handle incident resolution, and manage user accounts in Active Directory/O365. Familiarity with Windows OS, MS Office/O365, and networking basics is crucial. Strong problem-solving and communication skills are essential for success in this role. Join a dynamic team and help enhance customer service and operational efficiency.

Qualifications

• 3+ years of experience in IT support or desktop support role.
• Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP).
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows/Mac) and applications.
• Resolve hardware and software incidents within SLAs.
• Support end-users via remote tools, phone, or onsite.
• Manage user accounts, passwords, and access in Active Directory/O365.
• Escalate unresolved issues to higher-level support teams.
• Maintain asset inventory and update documentation.

Skills

IT support experience

Windows OS knowledge

MS Office/O365 familiarity

Basic networking

Ticketing systems

Problem-solving skills

Communication skills

Customer service orientation

Education

Relevant certifications (CompTIA A+, Microsoft MCSA, ITIL Foundation)

Job description

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows/Mac) and applications.
• Resolve hardware and software incidents within SLAs.
• Support end-users via remote tools, phone, or onsite.
• Manage user accounts, passwords, and access in Active Directory/O365.
• Escalate unresolved issues to higher-level support teams.
• Maintain asset inventory and update documentation.

Job Skills & Requirements

• 3+ years of experience in IT support or desktop support role.
• Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP).
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
• Good problem-solving and troubleshooting skills.
• Strong communication and customer service orientation.
• Relevant certifications preferred (CompTIA A+, Microsoft MCSA, ITIL Foundation).