Desktop Support

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT professional services company based in Singapore is looking for a skilled Desktop Engineer. This role focuses on providing support for end-user devices including desktops and mobile devices, troubleshooting problems, and managing user accounts. Ideal candidates will have experience with Windows 11 and Office 365, along with other preferred skills. This position offers a long-term contract with Monday to Friday working hours.

Qualifications

• Experience with troubleshooting and problem resolution.
• Skills in administration and configuration of end-user devices.
• Ability to perform end-user account management.

Responsibilities

• Provide day-to-day support for end-users’ computing devices.
• Administer and configure devices as required.
• Manage end-user accounts and device hardening.

Skills

Windows 11

Office 365

WOG experience

GoMax

Secure email support

Job description

Desktop Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Desktop Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Job Description Overview

Mandatory Skills

Windows 11, Office 365

Preferred Skills

WOG experience, GoMax and Secure email support

Brief Job Description

Working Hours: Monday to Friday, 8am to 6pm

• To provide day-to-day support for end-users’ EUCD (End User Computing Devices) including:
• Trouble-shooting and problem resolution;
• Administration and Configuration;
• End User Account Management;
• End User Device Hardening and Lockdown;
• Image Build Management; and
• End User Briefings & Awareness Service.

The types of EUCD includes:

• Desktops;
• Notebooks;
• Printers, including multi-function devices (i.e. printers, scanners and fax devices);
• iPads or equivalent;
• Mobile Device;
• IP Telephones; and
• Other peripherals (e.g. external hard drives, mouse, smart-card readers, Thumbdrive, monitors).

Support and trouble-shoot problems will be relating to but not limited to the following:

• Hardware;
• Operating systems;
• Operating systems components/service packs;
• Registry settings;
• Device drivers;
• Compatibility testing;
• Connectivity (network and peripherals); and
• All components (hardware and software) that make up the EUCD.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

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