Delivery Manager (IT Outsourcing)

FARBEN INFORMATION (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An information technology company in Singapore seeks an experienced Project Delivery Manager to oversee project lifecycles, manage client relationships, and lead teams. Candidates should have a Bachelor's degree in a relevant field, with 5-8 years of experience in IT outsourcing delivery and strong financial management skills. This role requires the ability to work independently in a fast-paced environment and offers competitive compensation.

Qualifications

• Minimum 5-8 years of experience in project/program delivery or delivery management within the IT outsourcing/software services industry.
• Proven track record of managing offshore/onsite delivery models for international clients.
• Solid experience in managing project P&L, budgeting, and gross margin calculation.

Responsibilities

• Oversee the full project lifecycle of ITO engagements, ensuring they are delivered on-time, within scope and budget.
• Build trusted advisor relationships with clients, manage expectations, and ensure high client satisfaction.
• Lead, mentor, and motivate the project delivery team, fostering a collaborative culture.
• Take ownership of the project's Profit & Loss (P&L) and conduct precise gross margin analysis.
• Proactively identify and manage project risks and issues.

Skills

Management Skills

Financial Management

Ability To Work Independently

Technology Management

Outsourcing

Application Support

Budgeting

Resource Management

Diplomacy

Project Delivery

Delivery Management

Presentation Abilities

Education

Bachelor's degree or higher in Computer Science, Engineering, or a related field

Job description

Roles & Responsibilities

Key Responsibilities

• Project Delivery : Oversee the full project lifecycle of ITO engagements (application development, maintenance, testing), ensuring they are delivered on-time, within scope and budget, and meet quality standards.
• Client & Stakeholder Management : Act as the primary client contact. Build trusted advisor relationships, manage expectations, ensure high client satisfaction (CSAT), and identify growth opportunities within existing accounts.
• Team & Resource Management : Lead, mentor, and motivate the project delivery team (local and / or offshore). Foster a collaborative and high-performance culture, and ensure effective resource allocation and utilization.
• Financial Management : Take full ownership of the project's Profit & Loss (P&L). Conduct precise gross margin analysis, control costs, and drive profitability improvements.
• Risk & Issue Management : Proactively identify, mitigate, and manage project risks and issues, ensuring seamless delivery.

Qualifications & Experience

• Bachelor's degree or higher in Computer Science, Engineering, or a related field.
• Minimum 5-8 years of experience in project / program delivery or delivery management within the IT outsourcing (ITO) / software services industry.
• Proven track record of successfully managing offshore / onsite delivery models for international clients.
• Solid experience in managing project P&L, budgeting, and gross margin calculation.
• Strong client-facing and stakeholder management skills with excellent communication and presentation abilities.
• Ability to work independently in a fast-paced environment. Prior experience working for a Chinese IT service company is a plus.

Skills

• Management Skills
• Financial Management
• Ability To Work Independently
• Technology Management
• Outsourcing
• Application Support
• Budgeting
• Resource Management
• Diplomacy
• Project Delivery
• Delivery Management
• Presentation Abilities