Customer Test Manager (f/m/d)

Deutsche Börse AG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Singapore seeks a Customer Test Manager to oversee testing for fund migration projects. In this role, you will coordinate customer testing activities, ensuring operational readiness of the testing environment while managing stakeholder communication. The ideal candidate has at least 5 years of experience in financial services and a strong grasp of Clearstream processes. This role demands excellent communication, analytical abilities, and the capability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in financial services, preferably in fund operations or testing.
• Strong understanding of Clearstream's business model and fund processes.
• Familiarity with SWIFT messaging standards.

Responsibilities

• Lead customer test planning activities and manage the testing lifecycle.
• Act as primary contact for clients during testing to ensure quality experience.
• Provide regular updates to stakeholders on testing progress.

Skills

Client onboarding/testing experience

Excellent communication

Analytical skills

Problem-solving abilities

Stakeholder management

Education

Bachelor's degree in Finance, Business, or IT

Tools

Microsoft Office Suite

JIRA

Job description

Your career at Deutsche Börse Group

Your Area of Work

As a Customer Test Manager within the Vestima Service Implementation (VSI) Migration Team, you will play a pivotal role in ensuring the readiness and operational integrity of the Customer Test Environment (COB). You will be responsible for planning, coordinating, and managing the end-to-end customer testing experience for fund migration projects. This includes liaising with internal IT teams, managing issue logs, and ensuring a seamless and professional testing experience for Clearstream clients.

Your Responsibilities

• Lead and coordinate customer test planning activities, including defining test timelines and priorities in collaboration with internal and external stakeholders. Manage the customer testing lifecycle, including issue logging, reporting, and escalation processes.
• Ensure the test environment is fully operational and aligned with project requirements.
• Maintain active communication with IT teams to monitor and confirm the code level and configuration of the testing environment.
• Manage the issue log, including issue tracking, reporting, and escalation to ensure timely resolution.
• Act as the primary point of contact for clients during the testing phase, ensuring a high-quality and consistent customer experience.
• Provide regular updates to project stakeholders on testing progress, risks, and mitigation plans.
• Proactive identification of testing issues and continuous improvement of the test environment.
• Maintain comprehensive documentation of test plans, test cases, and test results.
• Provide regular updates and reports to project stakeholders and senior management.

Your Profile

• Bachelor’s degree in Finance, Business, Information Technology, or a related field.
• Minimum 5 years of experience in financial services, preferably in fund operations or client onboarding/testing roles.
• Strong understanding of Clearstream’s business model and end-to-end processes in the funds area.
• Solid knowledge of cash and securities settlement processes.
• Familiarity with SWIFT messaging standards and connectivity.
• Proven experience in managing client testing activities and coordinating with cross-functional teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite and familiarity with project management tools (e.g., JIRA).
• Experience with project management tools and methodologies.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluency in English; additional languages are a plus.