Customer Support Specialist - Flexible, Growth-Driven

TDCX, Inc.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Remuneration & perks

Medical insurance

World-class workspace

Learning & development

Flexible work arrangements

Job summary

TDCX, Inc. Singapore-headquartered BPO company delivers CX solutions, sales and digital marketing services for clients across industries. The role focuses on providing exceptional customer support with clear communication and problem resolution, using multiple systems.

The job offers opportunities for coaching and professional growth within a global awards-winning environment. Join a team that values continuous learning, flexible work arrangements where applicable, and strong development plans

Qualifications

• Diploma or degree in any field.
• 2 years of related experience preferred; fresh graduates welcomed.
• Strong communication, listening and customer empathy.

Responsibilities

• Provide excellent customer support across all channels.
• Identify customer needs, clarify information and offer solutions.
• Ensure first contact resolution and proper follow-up with partners.
• Provide feedback to improve tools, processes and guidelines.
• Maintain high customer satisfaction through quality service.

Skills

Communication

Time management

Multitasking

Empathy

Education

Diploma or higher

Job description

TDCX, Inc. Singapore-headquartered BPO company delivers CX solutions, sales and digital marketing services for clients across industries. The role focuses on providing exceptional customer support with clear communication and problem resolution, using multiple systems.

The job offers opportunities for coaching and professional growth within a global awards-winning environment. Join a team that values continuous learning, flexible work arrangements where applicable, and strong development plans