Customer Experience Specialist — Flexible & Impactful

TDCX, Inc.; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Medical & insurance

World-class workspace

Learning & development

Global awards

Flexible working

Mentoring

Job summary

TDCX, Inc. is a Singapore-headquartered global BPO company providing CX solutions, sales, and digital marketing services across industries. We offer a dynamic work environment with strong growth and global recognition.

Join a team that values learning, flexible work arrangements, and mentoring from experts. You will engage customers through multiple channels and strive to deliver outstanding experiences while upholding quality standards.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Fresh graduates are encouraged to apply.
• Must have strong time management and be motivated to exceed expectations.
• Ability to multi-task and tailor responses to meet customer needs.
• Excellent verbal and written communication in English.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up for case closure.
• Provide constructive feedback on tools, resources, procedures, and guidelines.
• Deliver services to ensure highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.

Skills

Time management

Strong communication

Empathy

Phone etiquette

English proficiency

Education

Diploma/Advanced Diploma/Bachelor's in any field

Job description

TDCX, Inc. is a Singapore-headquartered global BPO company providing CX solutions, sales, and digital marketing services across industries. We offer a dynamic work environment with strong growth and global recognition.

Join a team that values learning, flexible work arrangements, and mentoring from experts. You will engage customers through multiple channels and strive to deliver outstanding experiences while upholding quality standards.