Customer Support Executive

ST Engineering Aerospace; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace firm in Singapore is seeking a dedicated individual for customer support in aircraft spare parts. The role includes handling customer inquiries, coordinating shipments, and providing timely responses. Candidates with a Higher Nitec/Diploma and experience in the aviation industry are advantageous. This position involves 12-hour shifts, contributing to a dynamic operational environment.

Qualifications

• Higher Nitec/Diploma in any fields.
• Good to have relevant experience in customer support in aviation-related industry.

Responsibilities

• Handle customers' demands for aircraft spares and enquiries.
• Follow up on delivery schedule for components.
• Respond to all customer enquiries by emails.

Skills

Customer support

Communication skills

Education

Higher Nitec/Diploma

Job description

Overview

Work Hour: 12-hour shift, 8am-8pm OR 8pm-8am

Responsibilities

• Handle customers' demands for aircraft spares and enquiries.
• Help program to recover any AOG requirement.
• Follow up on delivery schedule on the exchange or purchase of components.
• Prepare packing list for delivering of units to customer.
• Co-ordination of all shipments to the customer.
• To track all shipped rotables and report accordingly in handover report.
• Respond to all customer enquiries by emails.
• Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM.
• Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent.
• Chase vendor for EDD and hasten on the repair works.
• Update AWB/Flight details/CLS for all MBH shipping records.
• Provide quotation to customer for requirements under O&A.
• Following up quotations, purchase orders and customer requests in a timely manner.
• Coordinate and follow up on shipments.

Requirements

• Higher Nitec/Diplomain any fields
• Good to have relevant experience in customer support in aviation related industry