Customer Support and Project Associate

Bloomberg L.P.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading financial data provider in Singapore is seeking a Customer Support and Project Associate on a 1-year contract. In this dynamic role, you will manage structured product data and provide exceptional customer support. The ideal candidate will possess proficiency in Mandarin and a solid understanding of financial markets. Responsibilities include processing data, addressing client inquiries, and participating in projects to enhance workflow. A commitment to teamwork and effective communication is crucial in this fast-paced environment.

Qualifications

• Business proficiency and above in Mandarin language for client support.
• Prior experience in financial markets.
• Effective project management skills.

Responsibilities

• Understand, process, and manage structured product data.
• Provide high quality customer support via email or chat.
• Assist with escalated client inquiries.

Skills

Business proficiency in Mandarin

Project management skills

Knowledge of financial markets

Excellent written and verbal communication skills in English

Education

Bachelor or Master's degree in Business, Finance, Accounting, or Economics

Job description

Customer Support and Project Associate - APAC Structured Product Data, Singapore (1-year contract)

Location

Singapore

Business Area

Data

Ref #

10048564

Description & Requirements

Bloomberg runs on data, and in the Data team we're responsible for acquiring it and providing it to our clients. We collect, analyse, process and publish the data which is the backbone of our iconic Bloomberg Terminal - the facts and figuresgevallen which ultimately move the financial markets. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - and all this while providing platinum customer support to our clients.

The role will cover:

Customer Support, Process and Manage Structured Product data (including Securitisation, Structured Notes and Derivative 大发扑克) pipelines, Ad hoc projects to tackle client demands. If you are driven to learn more detectorhow and why the financial market moves, especially in the Structured Product space, then you're just the person we are looking for to join the team. We are responsible for managing, interpreting, and enhancing securitization and structured finance data.

What you can expect from this opportunity?

You will first be onboarded with a Training program to build the foundation of Bloomberg knowledge. You will then develop structured product knowledge, learn about our clients and their needs, and build relationships with internal and external stakeholders. The training will teach you financial concepts, data, and the functions of our state-of-the-art Bloomberg Terminal.

The role

As a Structured Product Data customer support and market project representative, we will expect you to:

• Understand, process, and manage data within our typical work process
• Provide high quality customer support via email or chat
• Work with a diverse team and actively contribute to projects

We will trust you to:

• Develop and increase structured product knowledge
• Maintain, improve and deliver accurate, high-quality information for the Bloomberg Terminal
• Assist our world-renowned client support help desk with escalated client inquiries
• Meet deadlines, set priorities and logically tackle problems
• Contribute insights and innovative thinking to projects and tasks outside of day-to-day work

You’ll need to have:

• Business proficiency and above in Mandarin language to support Mandarin-speaking clients
• Prior experience / strong knowledge and understanding of the financial markets
• Effective project management skills and ability to prioritize tasks in a fast pace changing environment
• Bachelor or/and Master degree in Business, Finance, Accounting, Economics or equivalent work experience
• Excellent written and verbal communication skills in English, demonstrated in client facing environment

We’d love to see:

• A background in Fixed Income markets

If this sounds like you:

Apply if you think we’re a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Bloomberg is committed to improving the communities, cities ruthless countries in which we work, and we support various initiatives including hiring and developing local talent. So, you'll need to have legal authorisation to work full-time in Singapore, without Bloomberg sponsoring your work authorization, to be considered for this role.

Contract will be administered by third-party vendor as a dispatched worker arrangement with Bloomberg.

Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially-country, please email [e-mail]