Customer Success Specialist - Entry Level [ACO-001-13]

-; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A customer service organization in Singapore is seeking a motivated individual for a client relationship role. This position involves providing personalized support to clients, monitoring accounts, and ensuring satisfaction. Ideal candidates have strong customer service skills, data analysis capabilities, and a minimum Diploma qualification. Join us for a rewarding career focusing on client retention and long-term partnerships.

Qualifications

• At least a Diploma qualification.
• Strong customer service skills and client-focused mindset.
• Ability to analyze data and give actionable insights.
• Excellent communication and problem-solving skills.

Responsibilities

• Build relationships with clients and ensure their satisfaction.
• Provide personalized support and solutions.
• Monitor client accounts and identify improvement opportunities.
• Collaborate with internal teams to resolve client issues.
• Conduct regular check-ins with clients and gather feedback.
• Create training sessions to maximize product value.
• Track and report on client performance metrics.
• Identify upselling or cross-selling opportunities.
• Drive client retention and long-term partnerships.

Skills

Customer service skills

Data analysis

Communication skills

Problem-solving skills

Education

Minimum Diploma

Job description

Working location: Paya Lebar

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Build strong relationships with clients to ensure their satisfaction and loyalty
• Provide personalized support and solutions to address client needs
• Monitor client accounts and proactively identify opportunities for improvement
• Collaborate with internal teams to resolve client issues promptly
• Conduct regular check-ins with clients to gather feedback and ensure success
• Develop a deep understanding of the company\'s products and services
• Create and deliver training sessions to help clients maximize product value
• Track and report on client performance metrics and outcomes
• Identify opportunities for upselling or cross-selling based on client needs
• Play a key role in driving client retention and long-term partnerships

REQUIREMENTS

• Minimum Diploma and above
• Strong customer service skills with a client-focused mindset
• Ability to analyze data and provide actionable insights to clients
• Excellent communication and problem-solving skills

EA License Number: 22C1278

Disclaimer

By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore\'s PDPA and used solely for recruitment purposes.