Customer Success & Sales Coordinator

MIJ HUB LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A transformative educational NGO in Singapore is seeking a Customer Success and Sales Coordinator to drive sales and customer relationships. The ideal candidate has a degree in Business or Marketing, with over 2 years of experience in retail sales. Responsibilities include engaging customers through various channels, utilizing HubSpot for sales tracking, and collaborating with marketing teams to ensure a seamless experience. Join us to make a meaningful impact in the special needs community.

Qualifications

• 2+ years in retail sales or a customer-facing sales role with a proven track record.
• Excellent verbal and written communication skills.
• Experience with CRM systems preferred.

Responsibilities

• Drive sales across all MIJ brands, focusing on student enrollment and donations.
• Engage with customers via calls, emails, and WhatsApp.
• Collaborate with marketing and product teams.

Skills

Sales acumen

Communication skills

Customer relationship building

Problem-solving skills

Multi-tasking

Education

Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field

Tools

HubSpot

CMS platforms (e.g., Payload)

Job description

About MIJ Hub

My Inspiring Journey (MIJ) Hub is a leading and rapidly growing private school and non‑governmental organization (NGO) dedicated to transforming the lives of individuals aged 4 to 40 with diverse learning needs. Through our comprehensive educational programs, vocational training, and community integration initiatives, we have been creating positive change locally for over 13 years. As we strive to be the ultimate one‑stop centre for the special needs community in the region, we are proud to open our first international centre, MIJ International in Kuala Lumpur, Malaysia.

Job Title: Customer Success and Sales Coordinator

At MIJ Hub, the Customer Success and Sales Coordinator plays a vital role in driving our sales function. This position offers an exciting opportunity to make a meaningful impact as an individual contributor. It’s ideal for someone who thrives in a customer‑focused environment and is eager to bring their extensive retail sales experience to a dynamic and innovative team. In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain customers. Additionally, you will collaborate closely with our marketing team to ensure a seamless experience between our e‑commerce platforms and sales efforts. You’ll also be responsible for utilizing HubSpot to manage customer data, track sales activities, and maintain accurate records.

Key Responsibilities

• Drive sales across all MIJ brands, focusing on student enrollment, donations, and product sales.
• Engage with customers via calls, emails, and WhatsApp to understand their needs, offer tailored solutions, and convert leads into loyal customers.
• Utilize HubSpot to manage customer data, track sales activities, and maintain accurate records.
• Collaborate with marketing and product teams to align sales efforts with campaigns, prepare sales materials, and ensure a seamless customer journey.
• Coordinate with other departments to support smooth and efficient sales operations.
• Implement strategies to upsell and cross‑sell products, fostering customer loyalty and repeat business.
• Address customer inquiries, resolve issues, and maintain high levels of satisfaction.
• Monitor and report on sales performance, adjusting strategies to meet or exceed targets.
• Actively gather and analyze customer feedback to continuously improve the sales process and offerings.
• Stay updated on industry trends and product knowledge to effectively communicate benefits and features to customers.

Requirements

• Diploma or Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 2 years in retail sales or a customer‑facing sales role, with a proven track record of exceeding sales targets.
• Strong sales acumen with the ability to close deals, upsell, and meet targets.
• Exceptional interpersonal skills with a talent for building rapport and fostering long‑term customer relationships.
• Excellent verbal and written communication skills, adept at engaging with customers across calls, emails, and WhatsApp.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving skills with a proactive approach to addressing customer needs and concerns.
• Experience with CRM systems (preferably HubSpot), and a good grasp of digital tools to track and manage customer interactions.
• Ability to work closely with cross‑functional teams, particularly marketing, to enhance customer engagement and drive sales.
• Hands‑on experience with CMS platforms, including Payload, to support smooth integration between marketing and sales workflows.
• Strong experimentation mindset, comfortable testing variations in messaging, offers, and channels to identify what drives higher engagement and conversions.