Customer Success Manager APAC

Stott and May; Singapore; Remote; SGD 90,000 - 130,000; Full time

Job summary

A leading real-time threat prevention company is seeking a Customer Success Manager (APAC) based remotely in Singapore. This role focuses on managing post-sale relationships with Web3 organizations, ensuring onboarding, product adoption, and customer success while identifying upsell opportunities and collaborating with sales teams.

Qualifications

• 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company.
• Experience with technical customers in a consultative role is ideal.
• Fluency in English and familiarity with Web3 is preferred.

Responsibilities

• Manage onboarding and ongoing success for a portfolio of APAC-based customers.
• Identify and qualify upsell or expansion opportunities.
• Deliver key customer engagement moments and act as an internal customer advocate.

Skills

Customer Success

Technical Account Management

Communication

Consultative Role

Product Value Translation

Commercial Opportunity Identification

Web3 Knowledge

Fluency in English

Job description

About the Company
This fast-growing leader in real-time threat prevention for Web3 enables protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur. Trusted by leading crypto-native organizations, the platform protects billions in on-chain value and is backed by world-class investors.

With rapid global expansion underway, the company is building a customer-centric organization dedicated to helping clients stay secure, agile, and ahead of emerging threats. It is now hiring a Customer Success Manager (APAC) to help deliver exceptional customer outcomes across the Asia-Pacific region.

Role Overview
The Customer Success Manager (APAC) will be responsible for managing post-sale relationships with some of the most innovative Web3 organizations in the region. Based remotely in Singapore, this individual will ensure seamless onboarding, deep product adoption, and sustained customer success.

They will also play a key role in identifying upsell and expansion opportunities and collaborating with the Sales team, while a dedicated Renewals Manager will manage renewal processes. This position is ideal for a technically proficient and proactive CSM who thrives on delivering measurable customer impact, especially within the Web3 and cybersecurity space.

Key Responsibilities

• Manage onboarding and ongoing success for a portfolio of APAC-based customers

• Build and maintain strong relationships with technical, security, and executive stakeholders

• Develop customized success plans with clear KPIs and track measurable progress

• Drive product adoption through effective integration, alert optimization, and incident response setup

• Identify and qualify upsell or expansion opportunities (e.g., additional features, chains, or teams), collaborating with Sales to drive execution

• Partner with the Renewals Manager to support retention initiatives with account context and advocacy

• Deliver key customer engagement moments such as usage reviews, success check-ins, and Quarterly Business Reviews (QBRs)

• Act as a customer advocate internally by sharing product feedback with Product and R&D teams to help guide the roadmap

Qualifications

• 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company

• Experience working with technical customers in a consultative role, ideally in Web3, cloud security, or developer platforms

• Strong ability to translate customer needs into product value and adoption strategies

• Proven success in identifying commercial opportunities and partnering with Sales on expansion execution

• Excellent communication skills across technical and business audiences

• Familiarity with Web3 and DeFi ecosystems

• Fluency in English (additional Asian languages are a plus)

• Remote-based in Singapore or eligible to work from Singapore time zone