Customer Success Manager, Analytics (Sales Force Activation Delivery)

NielsenIQ; Remote; SGD 70,000 - 90,000; Full time

Job summary

A leading consumer intelligence company based in Singapore is looking for a skilled Research Manager to oversee customized research projects, especially within the FMCG industry. The role requires at least 4 years of experience, strong analytical skills, proficiency in Excel, and the ability to communicate effectively with diverse stakeholders. The company offers a flexible working environment, volunteer time off, and professional development opportunities. Join us to drive impactful insights and contribute to the growth of our clients.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• At least 4 years of experience in Customized/Consumer Research from a research agency.
• Proficient in MS Applications, especially Excel.
• Excellent communication and presentation skills.
• Confident in discussing with decision influencers.
• Ability to work under pressure.
• Attention to detail.
• Excellent project management capabilities.

Responsibilities

• Manage end-to-end research projects delivering quality results.
• Collaborate with Sales teams to define research parameters.
• Ensure timely communication with stakeholders.
• Accountability for project work including analysis and reporting.
• Maintain expertise in research techniques and applications.
• Generate actionable insights from research.

Skills

Customized/Consumer Research

MS Applications (Excel)

Statistics / Multivariate Analysis

Communication Skills

Problem Solving

Project Management

Analytical Research Skills

Job description

NielsenIQ Sales Force Activation solutions are part of the Analytics portfolio. These research solutions help clients expand and optimize their channel distribution and execute their perfect store strategy.

These researches are carefully designed and customized to client needs, and allow you to work across diverse industries although this role will be focused on the FMCG industry.

Responsibilities

• End to end research project management -- delivering timely and quality research in accordance to agreed business requirements and as aligned with company's quality standards
• Work seamlessly with Sales teams to translate the client needs to research parameters
• Communicate regularly to appropriate stakeholders (internal and external) including clients, Operations teams and third-party partners
• Be directly accountable for project-related work in terms of questionnaire development, analyses, charting, dashboard creation, etc
• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Generate clear and actionable insights from the research, combining multiple data sources as needed, to enrich the value to client
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Ensure timeliness of deliverables as committed to clients

Qualifications

• At least 4 years of experience inCustomized/ Consumer Researchfrom a research agency
• Proficient in MS Applications, most especially Excel
• Basic knowledge of statistics / multi variance analysis or using SPSS is a plus.
• Excellent communication and presentation skills
• Confidence to talk to a wide range of decision influencers
• Can-do attitude with ability to work under pressure on a regular basis
• Problem solver, solution-focused
• Team player and Go-getter
• Attention to detail
• Excellent project management skills
• Analytical research skills – good understanding of custom research sampling and design

Additional Information

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion