Customer Success Consultant — SaaS & Hospitality, Remote

Frontline Performance Group; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Customer Success Consultant to ensure customers embark on their journey successfully. Responsibilities include leading the customer activation process, managing a portfolio of accounts, and advocating for clients. The ideal candidate has a Bachelor's degree and excels in account management and customer success within a SaaS environment. This role offers competitive compensation and a range of benefits, including work-from-home flexibility and employer CPF contributions.

Benefits

Medical and Dental Benefits

Employer CPF Contribution

Work from home flexibility

Annual leave

Qualifications

• Track record in a performance-results-focused environment.
• Tech-savvy with experience in SaaS environments.
• Fluent in English.

Responsibilities

• Lead customer activation process and onboarding experience.
• Manage a portfolio of accounts ensuring sustained success.
• Cultivate and nurture client relationships.

Skills

Account management

Customer success

Influencing at all levels

Presentation skills

Critical thinking

Empathy

Self-awareness

Education

Bachelor’s degree

Tools

SaaS platforms

IN-Gauge

Job description

A leading consulting firm in Singapore is seeking a Customer Success Consultant to ensure customers embark on their journey successfully. Responsibilities include leading the customer activation process, managing a portfolio of accounts, and advocating for clients. The ideal candidate has a Bachelor's degree and excels in account management and customer success within a SaaS environment. This role offers competitive compensation and a range of benefits, including work-from-home flexibility and employer CPF contributions.