Customer Solutions Support

Ultra Clean Technology; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading semiconductor solutions provider in Singapore seeks a Customer Solutions Support to manage customer inquiries and project work. The role involves coordinating with various departments, ensuring effective resolution of customer issues, and maintaining a high-quality customer service standard. The ideal candidate will have GCE 'O' levels and proficiency in MS Office, with a focus on customer satisfaction and problem-solving. Experience in the semiconductor industry is a plus, and strong communication skills are essential.

Qualifications

• Preferably with customer service experience.
• Attention to details and follow-up to successful closure.
• Must be able to multi-task and handle all stakeholders’ needs.
• Good communication skills.
• Candidates with semiconductor industry background will be an advantage.

Responsibilities

• Provide daily management of customer service to develop professional relationships.
• Coordinate with Sales, Production and Logistics for parts turnaround.
• Schedule and coordinate customer and production schedules.
• Resolve parts or service problems by clarifying complaints and finding solutions.

Skills

Customer Focus

Problem Solving

Time Management

Communication

Teamwork

Technical Expertise

Education

GCE ‘O’ levels

Tools

MS Office

Excel

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Solutions Support to join us in Singapore!

Job Summary

The Customer Solutions Support is responsible for providing consistent and effective resolution of customer contacts with a full range of customer requests, inquiries, and complaints as well as supporting a combination of project work and administrative duties that facilitate customer needs and requirements.

Essential Duties and Responsibilities:

• Provide daily management of customer service to ensure that a professional interactive relationship is developed and maintained.
• Ensure proactive steps are taken to optimize parts tracking system, maintain target inventory and meet other metric goals.
• 24 / 12 / 8 hrs helpdesk contact point for all customer related issues /escalations.
• Remain knowledgeable about all Process stations and production schedules to support sales operation efforts.
• Monitor accuracy of reporting and data base update for real time production and shipment schedule, analyze relevant data to determine customer service outputs.
• Coordinate with Sales, Production and Logistics for parts turnaround availability and shipment dates
• Schedule and coordinate customer and production schedules to complete Customer’s parts delivery.
• Resolve parts or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Works as a liaison with various departments within QCT, including but not limited to, Production, Quality, Engineering, Logistics, Order Processing, and Sales/CS to resolve order issues and/or damaged parts action requests.
• Daily update customer E-COA and logbook, IQA, OQA into system.
• Assist to do SAP PR/PO as and when required
• Provide admin support
• Any other jobs that might be assigned by manager

Educational/Certification Requirement

• GCE ‘O’ levels

Experience Requirement:

• Preferably with customer service experience
• Proficiency in MS Office applications, macro modeling in Excel applications
• Attention to details and follow-up to successful closure
• Must be able to multi-task and able to handle all stakeholders’ needs
• Candidates with semiconductor industry background will be an advantage
• Good communication skill
• Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customer
• Problem Solving - Ability to solve a broad range of complex problems
• Time Management - Well-developed planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and generally manage travel and a challenging workload
• Communication - Demonstrates clear and concise oral and written skills, can tailor communication to all audiences and able to communicate succinctly and can get messages across that have the desired effect
• Teamwork - Must work effectively within teams and within diverse work groups
• Technical Expertise - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.