Customer Service Team Lead - Drive Service Excellence

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is looking for a Customer Service Manager to lead the customer service team, ensuring exceptional service delivery. The role involves managing team performance, preparing operational reports, and collaborating with the Business Development team. Ideal candidates should have at least 2 years of supervisory experience and a Bachelor’s Degree in Business Administration. The company offers a competitive salary package with additional benefits.

Benefits

Transport allowance

Handphone reimbursement

Sign-on bonus

Qualifications

• At least 2 years in a Customer Service Supervisory role.
• Proficient in managing operational performance and customer satisfaction.

Responsibilities

• Lead, coach, and mentor the customer service team to deliver exceptional service.
• Monitor team performance and service quality.
• Prepare monthly performance reports and analyze service trends.

Skills

Customer service leadership

Sales management

Data analysis

KPI monitoring

Education

Bachelor’s Degree in Business Administration

Job description

A recruitment firm in Singapore is looking for a Customer Service Manager to lead the customer service team, ensuring exceptional service delivery. The role involves managing team performance, preparing operational reports, and collaborating with the Business Development team. Ideal candidates should have at least 2 years of supervisory experience and a Bachelor’s Degree in Business Administration. The company offers a competitive salary package with additional benefits.