Customer Service Support

Maritec Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Ugene Laboratory Services Pte Ltd is seeking a capable customer service/administrative professional to handle inquiries received via phone, email, or other channels. You will coordinate sample collection with the dispatch team, prepare health certificates and forms, and liaise with internal and external parties to ensure smooth information flow.

The role requires strong English communication and the ability to engage Mandarin-speaking customers, with attention to detail and the ability to work

Qualifications

• Strong verbal and written communication in English.
• Ability to communicate with Mandarin-speaking customers.

Responsibilities

• Answer and handle all customer queries and requests that come in by phone, email, or other channels.
• Coordinate customer sample collection requests with the dispatch team, including monthly pickups.
• Prepare health certificate, request form and cover letter or other documents for customers.
• Liaise with internal and external parties ensuring clear communication of information and smooth process flow.
• Maintain and update customer's contact details or any relevant documentation.
• Assist with other administrative tasks.

Skills

Communication skills

Time management

Attention to detail

Independent work

English-Mandarin

Job description

This job post is intended for Ugene Laboratory Services Pte Ltd.

Responsibilities:

• Answer and handle all customer queries and requests that come in by phone, email, or other channels.
• Work with the dispatch team to coordinate customer sample collection requests, including monthly pickups.
• Prepare health certificate, request form and cover letter or other documents for customers.
• To liaise with internal and external parties ensuring clear communication of information and smooth process flow.
• Maintain and update customer's contact details or any relevant documentation.
• Assist with other administrative tasks.

Requirements:

• Strong verbal and written communication skills in English with also the ability to communicate with our Mandarin speaking customers;
• Excellent time management skill;
• Strong attention to details;
• Ability to work independently in fast paced environment, training will be provided.
• Able to work 5.5 days per week (alternate Saturday)