Customer Service Support

UGENE LABORATORY SERVICES PTE LTD; Singapore; In loco; SGD 28.000 - 45.000; Tempo pieno

Descrizione del lavoro

UGENE LABORATORY SERVICES PTE LTD is seeking a customer service/administrative role to handle inquiries by phone, email, and other channels. The candidate will coordinate sample collection with dispatch, prepare certificates and forms, and maintain client records.

Training will be provided to work in a fast-paced environment, with alternate Saturday shifts. Proficiency in English with Mandarin communication is required, along with strong time management and attention to detail.

Competenze

• Proficient in English communication (spoken and written).
• Ability to communicate with Mandarin-speaking customers.
• Strong time management and organizational skills.
• Detail-oriented with accurate data handling.
• Ability to work independently in a fast-paced environment; training provided.

Mansioni

• Answer and handle all customer queries and requests by phone, email, or other channels.
• Coordinate customer sample collection requests with dispatch, including monthly pickups.
• Prepare health certificates, request forms and cover letters for customers.
• Liaise with internal and external parties ensuring clear communication and smooth processes.
• Maintain and update customers' contact details and relevant documentation.
• Assist with other administrative tasks.

Conoscenze

Customer service

Communication

Bilingual English/Mandarin

Time management

Attention to detail

Independent worker

Descrizione del lavoro

Responsibilities:

• Answer and handle all customer queries and requests that come in by phone, email, or other channels.


• Work with the dispatch team to coordinate customer sample collection requests, including monthly pickups.


• Prepare health certificate, request form and cover letter or other documents for customers.


• To liaise with internal and external parties ensuring clear communication of information and smooth process flow.


• Maintain and update customer's contact details or any relevant documentation.


• Assist with other administrative tasks.

Requirements:

• Strong verbal and written communication skills in English with also the ability to communicate with our Mandarin speaking customers;


• Excellent time management skill;


• Strong attention to details;


• Ability to work independently in fast paced environment, training will be provided.


• Able to work 5.5 days per week (alternate Saturday)