CUSTOMER SUPPORT OFFICER

ECSAL TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

ECSAL TECHNOLOGIES PTE. LTD. in Singapore seeks a customer service professional to manage enquiries, orders, quotations and service requests with professionalism and timely responses.

You will proactively communicate order and shipment status, provide risk guidance to customers and senior management, coordinate with internal teams to fulfil orders, build strong relationships and maintain accurate documentation to ensure compliance and exceptional service.

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 3 years of relevant working experience in a customer service role.
• Experience in machinery, equipment or technical service industry is advantageous.
• Strong command of spoken and written English.
• Able to speak and write Chinese is an added advantage.
• Customer-focused mindset and excellent communication skills.
• Independent and resourceful with strong problem-solving skills.
• Good people management skills with the ability to manage conflicts and align with stakeholders.
• Strong multi-tasking, organizational and time-management skills in a fast-paced environment.
• High self-drive, meticulous and good analytical skills.

Responsibilities

• Provide professional and timely handling of customer enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Skills

Customer service

Communication skills

Problem solving

Time management

Multi-tasking

Organizational skills

Analytical skills

People management

English

Chinese language

Education

Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field

Job description

Responsibilities:

• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 3 years of relevant working experience in a customer service role.
• Experience in machinery, equipment or technical service industry will be an added advantage.
• Strong command of spoken and written English.
• Able to speak and write Chinese is an added advantage (to liaise with Chinese-speaking customers and associates).
• Customer-focused mindset and excellent communication skills.
• Independent and resourceful with strong problem-solving skills.
• Good people management skills, with the ability to manage conflicts, build consensus and align with multiple stakeholders.
• Strong multi-tasking, organizational and time-management skills in a fast-paced environment.
• High self-drive, meticulous and good analytical skills.
• Able to work after office hours when required (for urgent customer support).