Customer cum Admin Officer

SINGAPORE GOLDEN DAYS SNOW LOTUS ECOLOGICAL MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

SINGAPORE GOLDEN DAYS SNOW LOTUS ECOLOGICAL MAINTENANCE PTE. LTD. is seeking a Customer Service cum Admin Officer to greet customers, manage front-desk operations, support events, and handle documentation.

The role involves bilingual communication in Mandarin and English and basic accounting duties in a fast-paced office near Kent Ridge MRT. The ideal candidate will have 1–2 years in customer service or related roles, be comfortable with social media, translate Chinese documents using AI tools,

Qualifications

• GCE O Level or equivalent with 1–2 years in customer service, front desk, or accounting.
• Proficiency in English and Mandarin to communicate in a multilingual environment.
• Strong verbal and written communication, patient and empathetic in handling inquiries.

Responsibilities

• Greet and register walk-in customers at the front counter to create a welcoming environment.
• Manage customer flow and assist customers to ensure smooth daily operations.
• Support the Manager in organizing events and inviting customer participation.
• Handle difficult customer interactions professionally and complete checklists before escalating to the Manager.
• Collect, verify, and organize customer documents to maintain accurate records.
• Respond promptly to telephone and email inquiries to resolve questions.
• Provide administrative support including data entry, filing, correspondence, and setting up videoconferencing equipment.
• Assist customers with online payments and basic account-related tasks.
• Maintain office cleanliness and oversee office contracts to ensure smooth operations.
• Procure groceries and stationery supplies for office use via simple purchasing tasks.
• Perform basic accounting duties by filing and recording payment vouchers.
• Use social media platforms like TikTok and Facebook to post content for customer engagement.
• Use AI applications to translate Chinese documents into English for PowerPoint presentations.
• Communicate effectively in Mandarin and English to assist customers and support business operations.

Skills

Social media skills

AI translation

Mandarin English

Education

GCE O Level

Job description

Job Summary

We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Responsibilities

• Greet and register walk-in customers promptly at the front counter to create a welcoming environment
• Manage customer flow and assist customers to ensure smooth daily operations
• Support the Manager in organizing events and inviting customer participation
• Handle difficult customer interactions professionally and complete checklists before escalating issues to the Manager
• Collect, verify, and organize customer documents to maintain accurate and accessible records
• Respond promptly and clearly to telephone and email inquiries to resolve customer questions
• Provide administrative support including data entry, filing, processing correspondence, and preparing videoconferencing equipment for appointments
• Assist customers with online payment processes and perform basic account-related tasks
• Maintain office cleanliness and oversee office contracts to ensure a well-functioning workspace
• Procure groceries and stationery supplies for office use through simple purchasing tasks
• Perform basic accounting duties by filing and recording payment vouchers accurately
• Use social media platforms like TikTok and Facebook to post relevant content for customer engagement
• Use AI applications to translate Chinese documents into English for PowerPoint presentations
• Communicate effectively in Mandarin and English to assist customers and support business operations

Required competencies and certifications

• Good social media skills, including posting on TikTok and Facebook
• Ability to use AI apps to translate Chinese documents to English for presentations
• Conversant in Mandarin and English to assist customers and support business operations

Preferred competencies and qualifications

• Minimum GCE O level with 1 to 2 years of experience in customer service, front desk, or accounting roles
• Proficiency in English and Mandarin or dialects to communicate effectively in a multilingual environment
• Strong verbal and written communication skills to address customer inquiries and manage challenging situations professionally and empathetically
• Friendly and patient demeanor to handle high volumes of customer interactions, including sensitive or complex issues

Other Information

• Working hours: Mondays to Fridays, 10 am - 6.30 pm
• Location: Near Kent Ridge MRT
• Only shortlisted candidates will be contacted