Bilingual Customer Support & Coordination Specialist

UGENE LABORATORY SERVICES PTE LTD

Singapore

On-site

SGD 28,000 - 45,000

Full time

6 days ago

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Job summary

UGENE LABORATORY SERVICES PTE LTD is seeking a customer service/administrative role to handle inquiries by phone, email, and other channels. The candidate will coordinate sample collection with dispatch, prepare certificates and forms, and maintain client records.

Training will be provided to work in a fast-paced environment, with alternate Saturday shifts. Proficiency in English with Mandarin communication is required, along with strong time management and attention to detail.

Qualifications

Proficient in English communication (spoken and written).
Ability to communicate with Mandarin-speaking customers.
Strong time management and organizational skills.
Detail-oriented with accurate data handling.
Ability to work independently in a fast-paced environment; training provided.

Responsibilities

Answer and handle all customer queries and requests by phone, email, or other channels.
Coordinate customer sample collection requests with dispatch, including monthly pickups.
Prepare health certificates, request forms and cover letters for customers.
Liaise with internal and external parties ensuring clear communication and smooth processes.
Maintain and update customers' contact details and relevant documentation.
Assist with other administrative tasks.