Customer Service Supervisor (Shopping Mall)

Frasers Property Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading property management company in Singapore is seeking a Customer Service Supervisor to manage a team of Customer Service Officers. The role involves planning manpower, developing training schedules, and ensuring excellent service recovery for tenant and shopper feedback. Candidates should have experience in a retail environment, demonstrate a customer-centric attitude, and be available for weekends and public holidays. This position offers a dynamic work environment in a reputable company.

Qualifications

• Prior Customer Service Supervisor experience in retail mall is highly preferred.
• Able to work 6 days work week, retail hours and shift work.
• Able to work on weekends and Public Holidays.

Responsibilities

• Manage and supervise a team of Customer Service Officers.
• Plan and manage manpower at the customer service counter.
• Develop training schedules and coach new staff.
• Handle promotional matters and customer feedback professionally.

Skills

Customer centric personality

Strong communication skills

Interpersonal skills

Job description

Job Responsibilities:

• Manage and supervise a team of Customer Service Officer
• To plan and manage the manpower at the customer service counter
• To develop an on-the-job training schedule as well as to train and coach new Customer Service Officer/ part-timer.
• To champion designated A&P promotions and be accountable on all promotional matters
• To administer and ensure that the redemption process during A&P promotion is carried out properly and sale of gift cards are carried out in accordance to SOP
• To manage tenant’s and shoppers’ feedback/ complaints with professionalism and provide prompt service recovery when necessary
• Ensure the customer service counter area and surroundings is clean and organised at all times
• To provide administrative support to the Management Office whenever necessary
• Any other task as assigned by immediate supervisor/management

Job Requirement:

• Customer centric personality and positive attitude
• Prior Customer Service Supervisor experience in retail mall will be highly preferred
• Good team player with strog communication and interpersonal skills
• Able to work 6 days work week, retail hours and shift work
• Able to work on weekends and Public Holidays