Customer Service Supervisor | Lead & Grow Team (Wholesale)

ZEN CAREER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic customer service firm in Singapore is seeking a Customer Service Operations Manager to lead a team ensuring efficient order processing and customer satisfaction. Responsibilities include handling complaints, training staff, and monitoring service quality. Ideal candidates will possess strong leadership skills and proven problem-solving abilities. This role offers a competitive salary package up to $3,200 monthly and the chance to develop a robust customer service team.

Qualifications

• Proven experience in customer service operations management.
• Strong leadership and team development skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead customer service officers to ensure order accuracy.
• Handle escalated issues and maintain customer relationships.
• Monitor feedback and implement service improvements.
• Provide training and manage workforce planning.
• Conduct performance reviews to support staff growth.

Skills

Leadership

Customer relationship management

Problem-solving

Performance management

Job description

A dynamic customer service firm in Singapore is seeking a Customer Service Operations Manager to lead a team ensuring efficient order processing and customer satisfaction. Responsibilities include handling complaints, training staff, and monitoring service quality. Ideal candidates will possess strong leadership skills and proven problem-solving abilities. This role offers a competitive salary package up to $3,200 monthly and the chance to develop a robust customer service team.