Customer Service Specialist

Kids Edutainment Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A family entertainment company in Singapore is looking for a Customer Service Specialist to manage ticketing processes and ensure exceptional customer satisfaction. The role involves collaborating with the Sales team to plan events such as School Visits and Birthday Parties, conducting site inspections, and providing assistance to walk-in customers. The ideal candidate values child safety and has strong organizational skills. This position offers a monthly salary of $3,150 SGD.

Qualifications

• Excellent customer service skills and experience in ticketing.
• Ability to coordinate events and work collaboratively.
• Strong organizational and record-keeping skills.

Responsibilities

• Manage ticketing processes and ensure customer satisfaction.
• Collaborate with the Sales team for event planning.
• Conduct site inspections for various clients.

Job description

Position: Customer Service Specialist

Work Location: Singapore 098008

Salary: $3150 SGD

Job Scope

• Ticketing, Customer Service, and Event Coordination: Manage all ticketing processes and provide excellent customer service, ensuring smooth event coordination.
• Collaboration with Sales Department: Work closely with the Sales team to plan and execute events, including School Visits and Birthday Parties.
• Site Inspections: Conduct site inspections for a variety of clients, including Schools, Travel Agents, Families (for Birthday Parties), and Media/Video shooting inquiries, both for walk-ins and by appointment.
• Customer Assistance: Assist walk-in customers with inquiries and provide guidance as needed.
• Continuous Improvement: Proactively seek ways to enhance departmental effectiveness and efficiency by suggesting improvements where appropriate.
• Professionalism: Perform all duties with a professional attitude, ensuring that company service standards, objectives, and code of conduct are consistently met or exceeded.
• Record Keeping: Create and maintain accurate records and documentation.
• Child Safety: Enjoy working with children and prioritize their safety at all times.