Customer Service Representative | Jurong Island (8 am to 4.30 pm) - YL38

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A top recruitment agency is looking for a Customer Service Representative to support logistics operations. The ideal candidate will have extensive knowledge in export documentation, at least five years of experience in export or logistics operations, and a diploma in a related field. The role includes coordinating shipments, handling import/export orders, and resolving shipment issues. Offering a competitive salary range of $3200 - $3800 with benefits, this role is located in Jurong Island, Singapore with company transport provided.

Qualifications

• Minimum 5 years in export or logistics operations.
• Experience in export documentation and shipping procedures in Asia Pacific.
• Familiar with GSAP, Import & export documentation, and Letter of Credit.

Responsibilities

• Assist with document preparation and coordinating shipments.
• Process export/import orders and ensure documentation accuracy.
• Monitor shipments and resolve customs or delivery issues.

Skills

Export documentation

Logistics operations

Proficiency in SAP

Education

Diploma in Logistics or related discipline

Job description

Customer Service Representative

Location: Jurong Island (Company transport provided near Jurong East MRT)

Workhours: 8 am to 4.30 pm (Mon to Fri)

Salary range: $3200 - $3800+ AWS + VB + 15 Days AL

Responsibilities

• Incumbent reports to the Customer Service Manager in our Sales office
• Assist department’s needs and customers’ follow-up, preparation of documents and coordinating shipments and insurance declaration of outgoing products
• Process export/import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements

• Diploma in Logistics or a related discipline
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations and proficiency in SAP is an advantage.
• Must familiar with all 5 Areas: GSAP, Import & export documentation, Letter of Credit &bank negotiation, Warehouse and Carrier booking

Interested candidate may contact me and send your resume via: #6585995673 or [e-mail] allow us to match you with our Clients. PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume. Lee Yi Lian (Ms) Reg No. R25157768 THE SUPREME HR ADVISORY PTE LTD EA No: 14C7279