Customer Service Representative @ Jurong East MRT - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics advisory firm in Singapore is seeking a Customer Service Representative to assist in export and import operations. The role involves coordinating shipments, preparing necessary documentation, and ensuring customer satisfaction. Ideal candidates should possess a diploma in logistics, along with at least 5 years of relevant experience in export documentation and shipping procedures. Proficiency in SAP is a plus. Competitive salary package offered, including AWS and bonuses.

Qualifications

• Minimum 5 years in export or logistics operations.
• Must be familiar with GSAP, Import & export documentation, Letter of Credit & bank negotiation.
• Experience in order administration is essential.

Responsibilities

• Assist in coordinating shipments and preparing documents.
• Process export/import orders ensuring accurate documentation.
• Communicate with customers and internal teams for updates.

Skills

Experience in export documentation

Knowledge of shipping procedures in Asia Pacific

Proficiency in SAP

Education

Diploma in Logistics or a related discipline

Job description

Customer Service Representative

• Location: Jurong Island (Company transport provided near Jurong East MRT)
• Workhours : 8 am to 4.30 pm (Mon to Fri)
• Salary range : $3200 - $3800+ AWS + VB + 15 Days AL

Responsibilities:

• Incumbent reports to the Customer Service Manager in our Sales office
• Assist department’s needs and customers’ follow-up, preparation of documents and coordinating shipments and insurance declaration of outgoing products
• Process export / import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements:

• Diploma in Logistics or a related discipline
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations and proficiency in SAP is an advantage.
• Must familiar with all 5 Areas: GSAP, Import & export documentation, Letter of Credit & bank negotiation, Warehouse and Carrier booking

WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte Ltd EANo:14C7279