Customer Service Representative

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global leader in technology consulting based in Singapore is seeking a Customer Service Representative to be the first point of contact for customer enquiries and issues. The successful candidate will handle calls, emails, and chatbot responses, ensuring thorough documentation and timely resolution of customer requests. An O-Level Certification is mandatory. This role is critical for maintaining customer satisfaction and operational efficiency.

Qualifications

• Minimum O-Level Certification required.

Responsibilities

• Perform outbound calls to users who leave callback.
• Provide first call resolution to users who called into our hotline.
• Liaise with other teams to resolve requests/issues.
• Ensure proper documentation, notification, and follow up of incidents.
• Handle emails as assigned by team leader.
• Manage responses via the Chatbot.

Education

O-Level Certification

Job description

Job Summary

A global leader in technology consulting and digital transformation, our client delivers innovative solutions that enhance business performance and resilience. With deep expertise in cloud computing, data analytics, and AI-driven insights, they help organizations modernize systems, improve scalability, and accelerate operational efficiency. Their end-to-end approach to enterprise transformation empowers companies across industries to innovate with confidence and stay competitive in a rapidly evolving digital landscape. Our client is looking for a Customer Service Representative responsible for being the first point of contact with customer enquiries and issues.

Main Responsibilities

• Perform outbound calls to users who leave callback


• Provide first call resolution to users who called into our hotline which is public facing, advising on issues


• Liaise with other teams as required to resolve requests/issues in a timely manner.


• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact


• Handle emails as assigned by team leader


• Handle responses via the Chatbot

Qualifications and Profile

• Minimum O-Level Certification

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at Tamanna [e-mail].

Tamanna Bilandi