Customer Service Representative

MOLEX SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading electronics company in Singapore is seeking a detail-oriented Customer Service Representative. In this role, you will manage order fulfillment activities, ensuring efficient processing and coordination of outbound shipments. Ideal candidates should possess a diploma or higher with relevant customer service experience, strong communication skills, and proficiency in SAP or similar systems. Join a team dedicated to delivering excellence in customer service and logistics.

Qualifications

• Diploma or higher qualification with relevant customer service experience.
• Proficient in PC skills, including MS Excel, Word, Outlook.
• Experience with SAP or ERP systems is advantageous.
• Strong problem-solving and negotiation abilities.

Responsibilities

• Manage order processing via SAP and manual entries.
• Coordinate outbound shipments with freight forwarders.
• Handle order adjustments including cancellations.
• Manage complaint handling and corrective actions.
• Support continuous improvement projects.

Skills

Customer service experience

Problem-solving skills

Negotiation abilities

Effective communication skills

Proficient in PC skills

Education

Diploma or higher qualification

Tools

SAP

MS Excel

MS Word

MS Outlook

Job description

Your Job

We are seeking a detail-oriented Customer Service Representative to be the main point of contact for all order fulfillment activities. You will ensure timely and efficient processing of orders, manage outbound shipments, handle customer inquiries, and collaborate closely with internal teams and external partners to deliver superior service.

Our Team

You will join the Supply Chain division in Singapore, working alongside planners, sales engineers, quality, finance, IT, and product managers to support Molex’s commitment to excellence in customer service and logistics.

What You Will Do

• Manage order processing via SAP and manual entries, ensuring accurate pricing and timely updates
• Coordinate outbound shipments with freight forwarders and 3PL providers, ensuring compliance with shipping documentation and customs regulations
• Handle order adjustments such as pull-in, push-out, cancellations, and parking orders for scheduled runs
• Collaborate with subcontractors to manage orders, deliveries, and billing
• Address and resolve shipping errors, missing or incorrect data issues
• Manage complaint handling including coordinating corrective actions and preparing quality reports (8D reports)
• Support continuous improvement projects as assigned

Who You Are (Basic Qualifications)

• Diploma or higher qualification with relevant customer service experience
• Proficient in PC skills, including MS Excel, Word, Outlook
• Experience with SAP or ERP systems is advantageous
• Strong problem-solving and negotiation abilities
• Effective communication skills for liaising with internal and external contacts
• 4-5 bulleted, objective, non-comparable requirements are recommended

What Will Put You Ahead

• Customer service experience in the electronics industry
• Proactive, flexible, and organized with an ability to work independently under pressure
• Strong commercial sense and sensitivity to customer needs
• Ability to maintain confidentiality and demonstrate a sense of urgency

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.