Customer Service Officer

SBS Transit Limited; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading public transport operator in Singapore is looking for train operators to drive passenger trains and assist travelers with inquiries. Responsibilities include ensuring safety and compliance at stations, responding to passengers' needs, and performing necessary operational duties. Candidates should have at least 5 GCE 'O' Level credits, good interpersonal skills, and a willingness to work shifts, including weekends and public holidays.

Qualifications

• Must be able to reach a height of 197cm with both hands.
• Willingness to perform shift work, including weekends and public holidays.
• Preferably with minimum 2 years' working experience in the service or retail industry.

Responsibilities

• Drive passenger trains and perform emergency operator duties.
• Respond to inquiries about routes and assist passengers.
• Monitor stations and equipment for irregularities.

Skills

Interpersonal skills

Ability to identify colours

Pleasant disposition

Education

Minimum 5 credits GCE 'O' Levels

Job description

Responsibilities

• Train Operations - Drive passenger trains and perform emergency train operator duties. Monitor train performance and resolve defects per guidelines.

• Passenger Assistance - Respond to inquiries about routes, fares, and transport connections. Help passengers with special needs board and alight safely.

• Safety and Compliance - Monitor stations and equipment for irregularities and address issues. Ensure passengers follow transit regulations. Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.

• Communication - Coordinate with the control center and passengers using communication equipment.

• Qualifications and Procedures - Maintain necessary certifications and adhere to operational procedures and manuals.

• Perform the AFC Equipment duties such as replenishing the Note box.

• Perform Cash Collection Run and month end report.

Perform other duties as directed by his/ her superiors.

Requirements

• Minimum 5 credits GCE 'O' Levels

• Able to reach the height of 197cm with both hands

• Willing to perform shift work, including weekends and Public Holidays

• Preferably with minimum 2 years' working experience in the service or retail industry

• Required to manually operate station and trainborne equipment

• Possess a pleasant disposition and personality

• Good interpersonal skills with a passion to work with people

• Ability to identify colours

We regret that only shortlisted candidates will be notified.