Customer Service Officer/Remote Work

Mashreq Bank; Singapore; Remote; SGD 42,000 - 52,000; Full time

Job summary

A leading customer service firm in Singapore is seeking a dedicated Customer Service Officer to join its dynamic team. This remote role allows you to support customers effectively while ensuring their satisfaction. It requires strong communication skills and a problem-solving mindset. Experience in customer service is preferred but freshers are welcome. The position offers competitive salary, flexible hours, and opportunities for career growth.

Benefits

Competitive salary

Remote work opportunity

Paid training

Health insurance

Career growth opportunities

Qualifications

• 1-2 years of experience in a customer service role preferred.
• Experience in handling international clients is an added advantage.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide accurate information about products and services.
• Handle complaints and troubleshoot issues.
• Maintain records of customer interactions.
• Collaborate with internal teams to resolve complex cases.
• Follow up with customers to ensure their concerns are addressed.
• Meet performance targets including response times.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills

Proficiency in customer support software

Ability to multitask and manage time effectively

Problem-solving attitude

Job description

Job Summary

The Elite Job is seeking a dedicated and customer-focused Customer Service Officer to join our dynamic team. This is a fully remote role that allows you to work from the comfort of your home while delivering exceptional support to our customers. You will serve as the primary point of contact for clients, ensuring their questions are answered, issues are resolved promptly, and overall satisfaction is achieved. If you have excellent communication skills, a problem-solving mindset, and a passion for helping people, this role is perfect for you.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

• Provide accurate information about products, services, and company policies.

• Handle complaints, troubleshoot issues, and ensure quick resolution to enhance customer satisfaction.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Collaborate with internal teams to resolve complex cases and ensure seamless service delivery.

• Proactively follow up with customers to ensure their concerns have been addressed.

• Meet individual and team performance targets, including response time and customer satisfaction scores.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills with the ability to build rapport and maintain professionalism.

• Proficiency in using customer support software, email, and chat platforms.

• Ability to multitask, manage time effectively, and work independently in a remote environment.

• Problem-solving attitude with a customer-first approach.

Experience

• Minimum 1-2 years of experience in a customer service or support role (preferred, but freshers with strong communication skills are welcome).

• Experience in handling international clients is an added advantage.

Working Hours

• Flexible remote work schedule with the ability to cover shifts, including weekends if required.

• Standard working hours: 8 hours per day, Monday to Friday, with occasional weekend support.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.

• Ability to remain calm and empathetic when dealing with difficult situations.

• Good organizational and documentation skills.

• Tech-savvy and comfortable using digital tools for communication and reporting.

Benefits

• Competitive salary and performance-based incentives.

• 100% remote work opportunity for better work-life balance.

• Paid training and continuous learning programs.

• Health insurance and wellness programs (based on company policy).

• Opportunity for career growth within a reputable and growing organization.

Why Join Us?

At The Elite Job, we value innovation, flexibility, and customer satisfaction. Joining our team means being part of a supportive work culture where your contributions truly matter. We offer growth opportunities, a collaborative environment, and the freedom to work remotely while making a real impact on customers experiences.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter to uswith the subject line: Application for Customer Service Officer – Remote Work. Shortlisted candidates will be contacted for an online interview.