Customer Service Officer (Punggol, Sengkang, Toa Payoh)

MIND STRETCHER EDUCATION; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational organization in Singapore is seeking a Customer Relations Associate. In this pivotal role, you'll ensure a positive experience for customers through effective communication and support. Responsibilities include attending to inquiries, maintaining customer records, and collaborating with various departments. Candidates should possess strong customer service skills, a cheerful disposition, and the ability to work evenings and weekends. This position offers attractive benefits, including bonuses and staff discounts.

Benefits

Variable bonus

Medical, Dental & Hospitalisation/Surgery benefits

Structured career & salary progression

Attractive staff discounts for MS programmes

Free public speaking training

Qualifications

• At least 1 year of customer service-related working experience.
• Ability to work evenings and weekends.

Responsibilities

• Attend to customer inquiries through various channels.
• Maintain high level of customer service delivery.
• Keep accurate records of customer interactions.
• Ensure safety and well-being of all students.

Skills

Customer service orientation

Interpersonal communication

Proficiency in MS Office (Word and Excel)

Pleasant and cheerful disposition

Education

GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree

Job description

Job Summary

As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• At least 1 year of customer service-related working experience
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition
• Excellent interpersonal communication skills

Benefits

• Variable bonus
• Medical, Dental & Hospitalisation/Surgery benefits
• Structured career & salary progression
• Wide range of staff awards (long service, best rookie, most innovative etc)
• Attractive staff discounts for MS programmes
• MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
• Employee Health Programme (In partnership with HPB)
• Waiver of fees for MS programmes (for MS staff serving at least 5 years)
• Free public speaking training (Mind Stretcher Toastmasters)
• On-the-job training & Structured Training
• Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
• Monetary incentives for Teachers & Sales Staff
• Corporate Discounts (Telcos, Computer & Peripherals, Hotel)
• Staff/ Student Referral Incentive Scheme