Customer Service Officer (Property Management)

CBRE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global leader in real estate services is seeking a Customer Service Officer in Singapore. The ideal candidate will provide customer service support to guests, residents, and visitors and maintain accurate service records. Responsibilities include administrative assistance to the Property Manager and responding to emergencies following procedures. Candidates must possess interpersonal skills, a customer-oriented attitude, and be flexible to work rotating shifts, including holidays and weekends.

Qualifications

• Must be comfortable doing rotating shifts including Public Holiday & Weekends.
• Experience in customer service or frontline work is a strong advantage.
• Displays a good disposition with a warm, friendly, professional greeting.

Responsibilities

• Support guests and residents by providing customer service support.
• Maintain accurate records of service requests and their statuses.
• Provide administrative assistance to the Property Manager.

Skills

Good interpersonal and communication skills

Customer service oriented

Self-driven

Team player

Education

A levels/ O levels / Diploma holder / other relevant professional certification

Job description

Customer Service Officer (Property Management)

About the Role

You will be supporting guests, residents and visitors, providing customer service support for the area locations and other concierge service needs. Complete records, reports and other duties as required and assigned.

What You Will Do

• Displays a good disposition with warm, friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and tracks their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Provides administrative assistance to the Property Manager and other members of the property management team.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

What You Will Need

• Must be comfortable doing rotating shift including Public Holiday & Weekends.
• A levels/ O levels / Diploma holder / other relevant professional certification.
• Experience in customer service or frontline work a strong advantage.
• Good interpersonal and communication skills.
• Good disposition and customer service orientated.
• Self-driven & team player.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)