Customer Service Officer - Office hours, government-linked

RecruitFirst; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

RecruitFirst PteLtd in Singapore is seeking a customer service representative to handle enquiries via phone, email and digital platforms. The role requires a minimum of 1 year in customer service or contact centres and offers a 1-year renewable contract with salary $2,760–$3,200 per month, depending on experience.

Working hours are Monday to Friday 8am–5pm, with alternate Saturdays 8am–12pm. You will strive to meet service quality and productivity targets while delivering timely solutions and

Qualifications

• Minimum 1 year of customer service or contact centre experience.
• Good communication and problem-solving skills.
• Customer-oriented with a positive attitude.

Responsibilities

• Handle customer enquiries via phone, email and digital platforms.
• Assist with account enquiries, billing issues and service-related matters.
• Manage customer feedback and complaints professionally.
• Provide timely solutions and ensure customer satisfaction.
• Meet service quality and productivity targets.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Job description

Salary: $2,760 – $3,200/month (Depending on experience and qualification)
Contract Duration: 1 Year renewable (Depends on performance and operational needs)

Working Hours:

• Monday – Friday: 8am – 5pm
• Alternate Saturday: 8am – 12pm

Job Responsibilities:

• Handle customer enquiries via phone, email and digital platforms
• Assist with account enquiries, billing issues and service-related matters
• Manage customer feedback and complaints professionally
• Provide timely solutions and ensure customer satisfaction
• Meet service quality and productivity targets
• Perform other ad-hoc duties as assigned

Job Requirements:

• Minimum 1 year of customer service or contact centre experience
• Good communication and problem-solving skills
• Customer-oriented with a positive attitude
• Comfortable handling both voice and non-voice enquiries
• Able to work independently and as part of a team

Interested applicants kindly Contact Rudy at 88776

*We regret to inform you that only shortlisted candidates will be notified

Rudy Lee (R24122490)
RecruitFirst PteLtd(E.A.13C6342)