Inbound Customer Service Associate

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 30,466 - 36,493; Full time

Job summary

A leading human resource services firm in Singapore is seeking a Customer Service Executive to handle customer queries via phone and email. The ideal candidate will possess a diploma and experience in customer service. Responsibilities include providing accurate service, logging interactions timely, and ensuring service level compliance. This role offers a competitive salary of up to $3000 with a contract period of 1 year, renewable based on performance. Interested candidates should apply via email.

Qualifications

• Candidate with prior experience in customer service preferred.
• Highly disciplined and meticulous with a positive attitude.
• Ability to multitask while maintaining service levels.

Responsibilities

• Receive queries and requests from phone calls and emails.
• Provide accurate, personalized service with resolution.
• Log details of customer engagements accurately in the system.

Skills

Customer service experience

Good command of English

Analytical skills

IT savvy with Microsoft Office

Strong communication skills

Education

Diploma and above

Job description

- Salary: Up to $3000 +VB
- 5 days Office hour
- Location: Depot Road

Job Responsibilities:

• Receive queries and requests from phone calls and emails
• Communicate with customers through these channels professionally and within the required service level agreementsin a fast-paced environment
• Provide accurate, personalised and anticipatory service with complete resolution
• Take necessary action to provide first call resolution within the required response time
• Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
• Work as a team to ensure that the contact centre service level is met
• Handle any other administrative functions as assigned by Team Leads / Manager
• To attend briefings/training conducted

Period:

• 1 years contract (renewable based on performance and headcount availability)
• Up to $3000 + VB

Working Hours:

• Mon – Fri: 8 AM – 5.30PM / 8.30am - 6pm

Location:

• Depot Road

Job Requirements:

• Diploma and above
• Candidate with prior experience in customer service preferred
• Good command of English (written and spoken)
• Highly disciplined and meticulous
• Analytical with good problem-solving skills
• Organised, Self-motivated, Positive attitude and Result-oriented
• IT savvy with good working knowledge of Microsoft Office
• Strong phone and verbal communication skills along with active listening.
• Empathetic and customer-oriented, with a passion for service excellence
• Ability to multitask (e.g.: logging cases, checking Knowledge Base to retrieve information while on the call with customer)

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[e-mail] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

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