Customer Experience Specialist

Success Human Resource Centre; Singapore; On-site; SGD 31,000 - 39,000; Full time

Benefits offered by this job

Shuttle service from Queenstown

Job summary

Success Resource Centre Pte Ltd is seeking a customer service professional to join our South-area team. You will handle inquiries via phone, email and live chat, log interactions in CRM, and assist in processing local and export spare part orders. Strong communication and MS Office skills are required.

Mon to Fri, 8.45am – 5.30pm, with shuttle service from Queenstown. Permanent position in Singapore with a salary of SGD 2,800–3,500, depending on experience.

Qualifications

• Experience in a call centre, banking or customer service environment is advantageous.
• Positive mindset with a CAN-DO attitude and strong communication.
• Excellent phone etiquette, comprehension, and interpersonal skills.

Responsibilities

• Handle and resolve customer queries via phone, email, social media, and live chat.
• Follow up with internal parties for timely resolutions.
• Escalate trends and issues to prevent recurrence and drive corrective action.
• Log all customer interactions accurately in the CRM.
• Assist in processing and invoicing local and export spare part orders.
• Prepare and generate weekly/monthly customer service reports.
• Manage spare parts inventory and perform other duties.

Skills

Call centre experience

Customer service

Phone etiquette

Interpersonal skills

Microsoft Excel

Microsoft Word

PowerPoint

Tools

SAP

Job description

Monthly Salary: $2,800 - $3,500 (depend on experience)

Job Details

• Permanent
• $2,800 - $3,500 (depend on experience)
• South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)
• Mon to Fri, 8.45am – 5.30pm

Job Responsibilities

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively elevate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Period

• Permanent

Location

• South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)
• Mon to Fri, 8.45am – 5.30pm
• $2,800 - $3,500 (depend on experience)

Job Requirements

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183| W: www.successhrc.com.sg