Customer Service Officer (Office Hour)

RecruitFirst; Singapore; Presencial; SGD 31.000 - 36.000; Jornada completa

Descripción de la vacante

RecruitFirst is seeking a Customer Service Officer on a 1-year contract in Singapore. The role handles customer enquiries via phone, email and digital platforms, aiming to resolve issues and maintain high service standards.

Requirements include at least 1 year in customer service, strong communication, ability to work independently and in a team; schedule Monday to Friday 8:00am–5:00pm with alternate Saturdays 8:00am–12:00pm; salary SGD 2,760–3,200 per month; enhanced bonus scheme.

Formación

• At least 1 year of experience in customer service, contact centre or related field.
• Strong customer service and problem-solving skills.
• Good verbal and written communication skills.
• Customer-oriented with a positive and professional attitude.
• Able to work independently and as part of a team.
• Comfortable handling voice and non-voice enquiries.

Responsabilidades

• Handle customer enquiries through phone, email and digital platforms.
• Attend to feedback, requests and complaints, ensuring timely resolution.
• Provide accurate information on service-related matters, billing issues.
• Maintain high customer service standards and satisfaction.
• Meet service quality and productivity targets.
• Perform other ad-hoc duties as assigned.

Descripción del empleo

Customer Service Officer (1-Year Contract)

Salary: $2,760 – $3,200 per month
Contract Duration: 1 year
Bonus: Enhanced Bonus Scheme
Working Schedule: Monday to Friday: 8:00am – 5:00pm, Alternate Saturdays: 8:00am – 12:00pm

Job Responsibilities

• Handle customer enquiries through various communication channels, including phone, email and digital platforms.

• Attend to customer feedback, requests and complaints, ensuring timely and effective resolution.

• Provide accurate information and assistance on service-related matters, account enquiries and billing issues.

• Maintain a high standard of customer service and ensure customer satisfaction.

• Meet established service quality and productivity targets.

• Perform other ad-hoc duties as assigned.

Job Requirements

• Minimum 1 year of experience in customer service, contact centre or a related field.

• Strong customer service and problem-solving skills.

• Good verbal and written communication skills.

• Customer-oriented with a positive and professional attitude.

• Able to work independently and collaboratively as part of a team.

• Comfortable handling both voice and non-voice customer enquiries.