Front Desk Customer Service Officer

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Benefits offered by this job

Contract renewal based on performance

Location: Depot Road

Job summary

Success Human Resource Centre Pte Ltd is seeking an on-site front desk professional for a 2-year contract at Depot Road, Singapore. You will deliver excellent service at service counters, handling registrations, enquiries, and requests per service standards and policies.

You will register visitors, manage queues, protect visitor records per PDPA, and assist with pre-enlistment documentation. This role requires strong communication, quick learning, and IT-savviness, with a 9.30am–7pm workday from

Qualifications

• Track record for excellent Customer Service.
• Good command of English (written and spoken).
• Able to learn quickly and adapt to changes.
• IT savvy and familiar with common software.

Responsibilities

• Greet visitors politely and manage registrations.
• Register visitors' facial recognition efficiently.
• Provide queue management and crowd control.
• Maintain accurate visitor records per PDPA.
• Manage keys daily.
• Multitask and work quickly.
• Assist public enquiries per guidelines.
• Monitor attendance and prepare reports.
• Comply with SOPs and policies.
• Flex roster as needed.
• Maintain and organize records and files.
• Support digitisation efforts.

Skills

Customer service

Interpersonal skills

English proficiency

Multitasking

Tools

MS Office

Job description

- 2 years contract (renewable)
- Mon - Fri; 9.30am to 7pm
- Depot road
- $2000 - $3000 + PB

Responsiblities:

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1.Receive and welcome the visitors with a polite and cheerful disposition

2.Register and enroll visitors facial recognition efficiently and accurately

3.Provide efficient queue management and crowd control where needed

4.Protect and maintain accurate and updated visitor records according to PDPA requirements

5.Key management including issue, return and accounting for all keys on a daily basis

6.Able to multitask and to work fast

7.Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

8.Monitor attendance and prepare report as needed.

9.Comply and adhere to SOPs, policies, guidelines and processes

10.Flexibility to change roster should there be a need to.

11.Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

12.To participate in digitisation exercises, organising files and documents as necessary.

Period:

• 2 years contract (renewable based on performance and headcount availability)

Location:

• Depot Road

Working hours:

• Mon - Fri; 9.30am to 7pm

Job Requirements:

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Success Human Resource Centre Pte Ltd(EA License Number:97C4832)