Customer Care Specialist (1-Year Contract)

RecruitFirst; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

RecruitFirst is seeking a Customer Service Officer on a 1-year contract in Singapore. The role handles customer enquiries via phone, email and digital platforms, aiming to resolve issues and maintain high service standards.

Requirements include at least 1 year in customer service, strong communication, ability to work independently and in a team; schedule Monday to Friday 8:00am–5:00pm with alternate Saturdays 8:00am–12:00pm; salary SGD 2,760–3,200 per month; enhanced bonus scheme.

Qualifications

• At least 1 year of experience in customer service, contact centre or related field.
• Strong customer service and problem-solving skills.
• Good verbal and written communication skills.
• Customer-oriented with a positive and professional attitude.
• Able to work independently and as part of a team.
• Comfortable handling voice and non-voice enquiries.

Responsibilities

• Handle customer enquiries through phone, email and digital platforms.
• Attend to feedback, requests and complaints, ensuring timely resolution.
• Provide accurate information on service-related matters, billing issues.
• Maintain high customer service standards and satisfaction.
• Meet service quality and productivity targets.
• Perform other ad-hoc duties as assigned.

Job description

RecruitFirst is seeking a Customer Service Officer on a 1-year contract in Singapore. The role handles customer enquiries via phone, email and digital platforms, aiming to resolve issues and maintain high service standards.

Requirements include at least 1 year in customer service, strong communication, ability to work independently and in a team; schedule Monday to Friday 8:00am–5:00pm with alternate Saturdays 8:00am–12:00pm; salary SGD 2,760–3,200 per month; enhanced bonus scheme.