Customer Service Officer (5 days, Call Centre, Rotating afternoon shift, 1 year renewable contract)

A-IT SOFTWARE SERVICES PTE LTD; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

14 days annual leave

MOM-standard medical and hospitalising

Insurance coverage

Performance bonus

Job summary

A-IT Software Services Pte Ltd is seeking a Customer Service Officer in Singapore to handle banking enquiries, understand customer needs, and provide timely solutions for a positive customer experience.

Responsibilities include handling calls about banking products, identifying upsell opportunities, and gathering feedback for service improvements. The role operates on rotating afternoon shifts, with weekends and public holidays included.

Qualifications

• Strong customer service mindset with a positive attitude.
• Able to understand customer needs and handle enquiries professionally.
• Good problem-solving skills and attention to detail.
• Comfortable working in a fast-paced call centre environment.
• Willing to learn and adapt to banking products, processes and systems.

Responsibilities

• Handle incoming customer calls and assist with enquiries relating to banking products, accounts and services.
• Understand customers' needs and provide suitable solutions to address their enquiries and concerns.
• Identify opportunities to introduce relevant banking products and services based on customers' needs.
• Deliver professional and quality customer service to ensure a positive customer experience.
• Gather customer feedback and highlight recurring issues to support service improvements.

Skills

Customer service mindset

Enquiries handling

Problem solving

Attention to detail

Call centre experience

Tools

CRM software

Job description

About the role

Our client, a leading regional bank, looking for a service-oriented Customer Service Officer to join the team. The successful candidate will be responsible for handling customers' banking enquiries, understanding their needs and providing timely and effective solutions to ensure a positive customer experience.

Key Responsibilities

• Handle incoming customer calls and assist with enquiries relating to banking products, accounts and services.

• Understand customers' needs and provide suitable solutions to address their enquiries and concerns.

• Identify opportunities to introduce relevant banking products and services based on customers' needs.

• Deliver professional and quality customer service to ensure a positive customer experience.

• Gather customer feedback and highlight recurring issues to support service improvements.

Requirements

• Strong customer service mindset with a positive attitude.

• Able to understand customer needs and handle enquiries professionally.

• Good problem-solving skills and attention to detail.

• Comfortable working in a fast-paced call centre environment.

• Willing to learn and adapt to banking products, processes and systems.

Job Summary

5 working days per week, Rotating Afternoon Shift
- Shift start times rotate between 1 PM, 2 PM and 3 PM, with corresponding end times of 10 PM, 11 PM and 12 AM (midnight)
- Shift schedules include weekends and Public Holidays.

• Location: Expo and Jurong

• Contract Duration: 12 Months (Renewable/Convertible, subject to performance/headcount)

• Salary range: $3000 to $4000 + Shift & Transport Allowance ($600+$400)

• Benefits: Entitled with 14 days Annual Leave, MOM-standard Medical and Hospitalisation Leave, insurance coverage, and performance bonus.

We regret to inform that only shortlisted candidates will be notified.

A-IT Software Services Pte Ltd (EA License No: 24C2345) | Gina Lee (R26161938)